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Terms of Service


These General Terms and Conditions govern the relationship between Sellers and Consumers (customers) who use the online store to purchase goods. By clicking on an object, image, link (other than that of the General Terms) or a button located on the website, it is considered that you accept or agree with the General Terms and Conditions described below. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA) with the following website, as well as with other regulations in force in the Republic of Bulgaria. We would like to inform you that from 09.01.2016. The electronic platform for online resolution of consumer disputes (ODR platform) has been launched – its address is


“SELLER” is the website, which is owned by ForMyBees LTD. and serves as a virtual platform for the sale of goods. The Seller is the person with whom the User enters into a distance sales contract for a specific product (item) in the e-shop.

“USER” is an actual person who has agreed to these Terms and Conditions in connection with the ordering and purchase of goods offered in the e-shop.

“E-SHOP” is the website, which serves as a virtual platform for offering goods for sale and for reaching an agreement between SELLER and USER, for ordering and buying and selling a specific product (item).

ForMyBees (nueva ltd)  is a Bulgarian firm with UIC: 201284160, with headquarters in the city of Burgas,Slaveikov,bul Yanko Komitov,24  has the full rights to unilaterally change the content of the Internet site, as well as the ways of access to it.


“ORDER” is the order made by the User to the e-shop for the purchase of one or more specific goods (items). The goods are packaged and shipped by courier to a pre-specified address in the order by the User, after being approved by email or phone. Approval by email is done by sending an email (email) for confirmation. Approval by phone is made after a call from an employee of the online store for confirmation.

“SALE AGREEMENT” is the contract concluded at a distance through this e-shop for the purchase and sale of goods between Seller and User.

“COURIER” is a trader who physically delivers the purchased goods to the address specified by the User and works under the requirements of the Postal Services Act.

“/SUBSCRIPTION /BROCHURE / NOTICE” are electronic information messages relating to goods sold in the e-shop during a certain period of time, which may be posted on the Website, and may also be sent by e-mail to the User.


2.1. Browsing the online store is completely free and accessible from anywhere in the world.

2.2. In order to shop in the User is provided with several opportunities:

– By registering with email, password, name, address and phone number (with this method you can track your old orders)

– Shopping as a guest, after filling in all required fields

2.3. ForMyBees Ltd is a registered administrator of personal data within the meaning of the Personal Data Protection Act (PDPA) and has the right to collect, process and use the personal data of its users in view of the needs of the e-shop, while having the obligation to keep these personal data, not to use them for other purposes, nor to provide them to third parties, except for the Sellers in the store.

2.4. In the e-shop for each product is indicated the price, the main characteristics of the product and additional information aimed at helping to make an informed choice when buying the product.

2.5. All prices listed on the site are final, in Euro (EU) and including VAT (20%).

2.6. There is a “Buy” button next to each product on the page. Pressing this button saves the selected product in the virtual shopping cart of the User. By clicking the “Shopping Cart” button, the user can view the contents of the virtual shopping cart, add new products or remove those he does not want. After clicking the “Order” button, the customer’s data, delivery details and re-examination of the virtual shopping cart appear. The order is activated by pressing the “Confirm order” button.



3.1. To place an order to the e-shop, the User must specify:

3.1.1. valid email address;

3.1.2. correctly filled shipping address for the orders and invoices;

3.1.3. correctly filled contact details – two names, telephone number.

3.2. In case the ordered goods are not available, the consultant notifies the User. If the User does not agree to replace the order with another product, the order may be canceled.

3.3. Orders in the e-shop  are accepted 24 hours a day, 7 days a week.

3.4. The working day of the consultants of the online store :

Monday to Saturday – 07:30 to 19:30 Sunday from 10:00 to 17:00

3.5. The user can decline an order without having to mention the reasons for the refusal.

3.6. Order cancellation can be made by phone or by e-mail (e-mail) to the e-mail address specified on the site – In order for the refusal to be valid, the User must provide: the number of the order, the phone number left in the order, his two names with which he is registered on the site, the email address (e-mail) with which he is registered on the site, the price of the order .


4.1.    Shipping of ordered goods is not not available on Sundays and public holidays.

4.1.1. Normal delivery – within 7 working days from the moment of order confirmation.

4.2.     Delivery is made to the exact address specified by the User (whether residential or business) or to the office of a courier company. 

4.3.    The order is sent on the day the bank transfer is received in the company account.

4.4.   After we send the order, we provide you the parcel label number for tracking on the web site of DPD.


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